1. OBJECT

The website sat-shop.gr is the online store, which is the electronic presence of the company under the name «TANOGLOU MARIA» (TIN 107710697, DOI GREVENON, GEMI _____________ ). The headquarters of the company, hereinafter referred to as the Company, is located in DIMITRA KARPEROU 0, GREVENA 511 00 (tel +302462034333).

The e-shop sat-shop.gr enables both our customers and all Internet users to be immediately informed about the products offered by our company as well as to make their purchases electronically.

The use of sat-shop.gr from the visitor / user requires its unconditional agreement with the following terms of use applicable to the whole content, which is included on its website. The visitor / user must read these terms carefully before using the services of the website and if it does not agree, it must not use their services and content. The visitor / user is kindly requested to check the content of the terms of use for potential changes. The continued use of sat-shop.gr even after any changes means unconditional, on behalf of the visitor / user, accepting these terms. Access, browsing, use or registration on the website is proof that the visitor / user has read, understood and agreed to these Terms and Conditions and is bound by them. If you do not agree to observe these Terms and Conditions and be bound by them, you must not use this website.

2. USER RESPONSE

The users of the sat-shop.gr accept that they will not use the sat-shop.gr website to send, publish, e-mail or transmit to other modes of any content that is illegal, harmful, threatening, offensive, defamatory, or constitutes a violation of someone else’s confidentiality. In addition, individuals-natural persons accept that products that order via the online store sat-shop.gr are intended for personal use.

3. PROPERTY RIGHTS

In addition to expressly mentioned exceptions (third-party copyrights, partners and suppliers), all content of the website, including images, texts and audiovisual, graphics, photographs, drawings, texts, services and products, are intellectual property of sat-shop.gr and are protected in the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, processing, resale or mislead of the public are prohibited on the actual beneficiary of the content of the website. Any reproduction, re-entry, loading, announcement, dissemination or transmission or any other use of the content in any way or instrument for commercial or other purposes is only allowed after a prior written authorization of the Company. Names, images, logos distinctive features, texts and audiovisual material representing the company and / or its electronic store sat-shop.gr and / or third parties affiliated with them as well as their products or services are exclusively signals and Distinctive features of the company and / or sat-shop.gr and / or the upper third parties and are protected by Greek, Community and international trade marks and industrial and intellectual property laws. In any case, their appearance and exposure to sat-shop.gr and its online store should in no way be construed as a transfer or transfer of permit or right to use them.

4. PERSONAL DATA

In order to carry out any transaction through the e-shop sat-shop.gr and to take place of products of the company, it will be requested to disclose some personal data on the part of the customer. When making the order, the full name, product shipping address, the order billing address (if different from the shipping address) will be requested, the number of a communication phone, your e-mail address and in cases where payment is made by credit card, the number, the card’s expiry date and the 3-digit security code.

Credit card details are not stored in company storage during the transaction but are registered directly in a secure environment of the cooperating company that has taken charge of cards.

Any personal data you declare anywhere on sat-shop.gr website, are intended solely to ensure the functioning of the respective service and may not be used by any third party without compliance with the provisions of N . 2472/97 on the protection against processing of personal data, as applicable at a time. The electronic store sat-shop.gr operates in accordance with applicable Greek and Community legislation and safely maintains your personal data for as long as you are Registered at any service of sat-shop.gr, which are deleted after each other expiration of the transaction relationship. The personal data you declare at sat-shop.gr are used exclusively by it or working with it to support, promote and execute the transaction relationship. sat-shop.gr makes use of the information you give us at Duration of the electronic mission of the form, in order to contact you on (i) the delivery of the order in your area, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by sat-shop.gr (iv) special offers, (v) offers and news of the company (vi) Gift receipt after a competition draw. You can select whether or not you want to receive such communications from sat-shop.gr by registing to Newsletter.

Your personal data entry means that you consent to these data to be used by our company employees for the reasons mentioned above.

The appointments of the file may be communicated to the competent judicial, police and other administrative authorities following their legal request and in accordance with the applicable legislation. The customer has, within the framework of telecommunications privacy legislation, the information and objections provided for in Articles 11 to 13 of the N. 2472/1997. If you have not yet been adalled before deciding whether or not you accept these Terms and Conditions, you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be understood that they consent to them on your behalf. It is recommended to parents or guardians to oversee their children when using Internet and mobile or other devices. If you invite your children to use the service, provide your consent to these Terms and Conditions on behalf.

5. USE OF COOKIES

sat-shop.gr uses “cookies” technology to improve and facilitate your visit to her site. “Cookies” files are sent to your computer and recognize you as a specific user by saving your personal preferences and technical information. We use a) Permanent Cookies (ie cookies remain on your computer by deleting them) b) temporary cookies (ie cookies remain until you close your browser).

Cookies themselves do not contain nor reveal personal information. If you submit personal information through the sat-shop.gr website, the information can be connected to the data stored in cookies. If you do not accept the use of cookies from sat-shop.gr, you can change your browser settings so that you do not accept cookies (instructions on how to change the cookies settings in your browser can be found in the Browser Help Department). For your convenience, the following websites, which you can visit, if you wish to activate or disable the use of cookies from your browser settings to get knowledge of the necessary actions Internet Explorer http: //support.microsoft.com/kb/278835 Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Chrome http://support.google.com/accounts/answer/61416?hl=en Opera http://www.opera.com/browser/tutorials/security/privacy/ Safari http://support.apple.com/kb/PH5042 Safari for iPad and iPhone http://support.apple.com/kb/HT1677

6. SECURITY

The SSL (Secure Sockets Layer) protocol is currently the World Standard on the Internet to Certify Websites on Network users and to encrypt items between network users and web servers. An encrypted SSL communication requires all the information shipped between a client and a server to be encrypted by the shipping software and decrypt from the acceptance software, thus protecting personal information when transporting them. In addition, all information shipped with the SSL protocol is protected by a mechanism that automatically verifies whether the data has changed during transport. In addition, personal security is the Password you give when you become a member of sat-shop.gr. To present any personal element, the user’s name and password first should be given first. For this reason, you have to keep this information well to not be in danger of falling in third party hands. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, recall that credit card details are not stored in company storage during the transaction but are registered directly in a secure environment of the cooperating company that has taken charge of cards.

All transactions through sat-shop.gr are governed by Greek, International and European Law, which regulates e-commerce issues as well as by the Consumer Protection Act (Law 2251/1994), which regulates subjects on distance sales.

7. THE SELLING PRODUCTS

The features and other items of the products available through our online store are available and you can learn them by following the search instructions listed on our web pages by clicking on the name or photo of the corresponding product. Small color differences and other variations in products are possible due to different ways of taking images, presentation technologies or other technical reasons. Our company is not responsible for these differences and deviations. Our company is not responsible for any damage resulting from incorrect use of products, including use in violation of the instructions.

The presentation at sat-shop.gr of products for sale has the character of an invitation to express interest in order to submit an order proposal. For this reason, the above presentation does not involve any commitment to our company for the availability and / or adequacy of the projected products.

The sat-shop.gr  prices include 24% VAT. They do not include transport costs. sat-shop.gr reserves the right to adjust prices without being obliged to inform the consumer previously.

8. ORDERS

Order deposit at sat-shop.gr can only be done by final consumers who have, according to Greek law, full capacity to be legal, ie if they have completed the eighteenth (18th) year of age and there is no case of restriction of this capacity as regards the establishment of sales contracts. Orders on behalf of incompetent persons can be carried out by their legitimate representatives, according to the law. Orders can also be made by legal persons (final consumers) through their legitimate representatives.

sat-shop.gr ensures, through its website and / or by email, the pre-contractual, ie before the submission of the order, full, accurate and clear consumer information, for the following, as defined in Article 3 approx. B of the Code of Consumer Conduct for Ecommerce (YM 31619 CM / 15-3-2017, Government Gazette B969 / 2017)

  1. Complete corporate name, headquarters, postal address, AFM, communication telephones / e-mail address.
  2. Registration number in GEMI.

iii. Main characteristics of products that sell and quality of services (eg the total price including VAT or other taxes, shipping costs, or any refund costs any additional charges, the delivery mode, the duration of the offer or of price, terms and payment methods, guarantees, size-size size), as well as for payment instruments.

  1. Availability of services and products and the deadline, within which the supplier undertakes to deliver the goods or provide services.

ν. Features of the charges, possible discount packages or special offers.

  1. Terms of withdrawal from the contract as well as the termination or cancellation of the contract.

vii. The possibility of out-of-court settlement of their disputes and information on the recognized bodies of alternative dispute resolution of consumers, which the suppliers commit or are obliged to use for the settlement of the disputes. In the absence of such a commitment or obligation, the suppliers must specify whether they will make use of the relevant bodies.

viii. The possibility for electronic alternative dispute resolution.

  1. The terms of after-sales service, any commercial guarantees (content, duration and extent of territorial validity), and the seller’s liability for actual defects and lack of agreed properties, in accordance with Articles 534 ep. Α.Κ.
  2. The possible need for frequent maintenance of the products or the existence of spare parts at a very high cost in relation to the current price of these products.
  3. The purpose of the processing, the recipients or categories of recipients of the data and the existence of the right of access and objection.

xii. The codes of conduct or any credentials that bind them.

xiv. The above information to the consumer must be understandable, legal, true, up-to-date, easily accessible to all, including people with disabilities, and verifiable and must be in Greek and optionally in another language.

The contract of sale of products between sat-shop.gr and the consumer from the online store sat-shop.gr, is a contract of sale at a distance and is drawn up after: (a) placing an order by the consumer, which is mutually accepted as a proposal purchase of the products mentioned in the order and (b) acceptance of this order by sat-shop.gr by sending a relevant e-mail to the consumer.

The submission of a valid order requires: a) the submission of all the necessary information for the conclusion of the sales contract, b) the unconditional acceptance of all the terms of the sales contract, regarding the products sold, the price, the shipping costs, the manner, the time and place of delivery of the products sold and c) the unconditional acceptance of these terms of use, which are an integral part of the contract being drawn up.

9. PAYMENT METHODS

9.1 CASH ON DELIVERY

The method of payment by cash on delivery is available only for purchases within Greece. For those who prefer this method, the products are received (at the address you stated) through the courier company (Speedex courier), with which we work, and you pay the price of your order at the time of receipt.

9.2 PIRAEUS BANK – (CREDIT, DEBIT, PREPARED CARD)

By selecting this payment method you will be transferred to a secure affiliate environment of the affiliate bank (Piraeus Bank)

We confirm that our company does not receive any information about your credit card.

10. COST OF SHIPPING OF PRODUCTS

Greece:

The shipments of the products are made through the cooperating courier company Speedex courier (and its collaborators).

For all orders the cost of shipping is 5 euros.

The cost of cash on delivery is an additional 2 euros.

Delivery time depends on the destination. It usually takes 2-6 working days.

11. RETURNS/CHANGES

In case the product you received is not satisfied for any reason, you can return it (and your money will be refunded by deposit in your bank account), or change it. By filling in the return-change form that you will find on the packaging of the product you bought.

Changes and returns are made within 6 calendar days from the date of receipt.

Returns / changes are only accepted if the products you wish to return or change are in the same condition in which you received them, ie they have not been worn beyond testing, ironing, washing or any other cleaning process. Also any labels that come with the product should be there, just as it was when you received it. They must be accompanied by the original retail receipt.

Greece:

For returns, the cost of shipping the product is borne by the buyer.

For changes, the cost of return and subsequent shipping of the product amounts to 6 euros (if sent by Speedex Courier) and is charged to the buyer upon receipt of the change product. Otherwise you can return it any way you wish at your own expense and when you receive the product of the change you are paid 3 euros shipping costs.

Offers are non-refundable and non-exchangeable.

Our company assumes full responsibility for the possible placement of a defective product in your order and therefore proceeds to replace it if you are informed within 6 days from the date of receipt of the package and the garment has the label and the original of packaging. If the above conditions apply, follow the following procedure:

We send you a new product without shipping costs. Deliver the defective product to Speedex Courier as soon as you receive the new package. The change takes place within 14 working days for Greece.

For any question you can call the service department of Sat-shop, 2462034333 (10:00am – 16:00pm).

12. OTHERS

Α. Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.

B. sat-shop.gr reserves the right to modify or renew the available products, sales prices and other terms and conditions of transactions, without prior notice to consumers. Our company undertakes the obligation to update this text for any change or addition.

C. The Consumer Code of Conduct for E-Commerce, as formulated on the basis of no. 31619oik/15-3-2017 Decision of the Minister of Economy and Development (ETK Doc. Β΄ 969/22-3-20170, is published by our online store sat-shop.gr and you can read it here : https://www.e-nomothesia.gr/kat-emporeio/upourgike…

D. According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided through the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show  for out-of-court settlement of the dispute.

Ε. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of the website by the visitor or its user, if not resolved amicably, are governed by Greek law and fall under the jurisdiction of the Courts of Thessaloniki.